This month we sat down with Mike Frawley, a Systems Administrator with our Answering Service Team who has been with the company since 2002. 

What is your role with the company?

I work in the Answering Services division. We set up and program new accounts, update existing accounts, make requested changes and address ongoing and/or urgent issues, to name a few of our areas of service. We work closely with our internal Client Care, Sales and Account Management teams to support our clients.

The job is totally dynamic, always changing and never can be predicted or planned. There is always a new challenge, new software and technologies, changing needs and so much more.

What is it like to work with this company?

I started as an agent taking phone calls, and soon moved to my current role under Luis [Bedoya, our VP of Client Services]. I’ve always enjoyed working here at Answering Service Care. I like the family atmosphere, and that the owners know my name, which is a unique concept these days. 

Have you learned any important lessons while working here in this job?

In my past professional roles, I was a “one-man team” or a lone wolf in many ways. With this company, I work in more of a team environment. As part of a team, I have learned so much about sharing responsibilities, about different people taking the lead, learning what works (and what doesn’t) and how to help and support my fellow team members however I can.

What kinds of things do you like to do outside of work?

My main hobby these days is writing poetry and prose. At a hard point in my life, I started writing and realized it was good therapy for me. I received positive feedback from those I shared my writing with, and have been hooked from there. I liked the feedback, and I also like to touch other people’s hearts.

In addition, I enjoy watching all of the history, science and military channels. I love history and have always been an avid reader. I also used to surf and I love bowling.