Are you having trouble seeing how to give your optometry patients better care without increasing their costs? An optometrist answering service can handle appointments, take messages and answer patient questions just like a full-time receptionist at a fraction of the price.
Allowing Your Optometrist Staff To Better Do Its Job
Working in an optometrist’s office can be a chaotic experience as receptionists and medical assistants are constantly juggling patients, appointments and special orders for items like contact lenses. When clerical errors can cause real problems for your patients, it’s important that your medical assistants aren’t distracted by the telephone.
Within that flurry of activity, things can easily get lost since it’s difficult to focus, but this doesn’t have to be the case. An answering service can take over appointment setting, changes and cancellations, allowing your staff the time they need to focus on the tasks at hand.
Answering Service Care was founded with the idea that every business can do better, no matter how big or small they are. From retailers to medical offices, we offer our customers products tailored to their specific needs. An optometrist answering service, for example, would be focused on keeping the in-house staff free to handle tasks in the office so that patients are given the individual attention they deserve.
Here are just a few more ways an optometrist answering service can make a big difference:
- Appointment setting. Your staff probably devotes a great deal of its time to setting, changing or canceling appointments—but this doesn’t have to be the case. Your answering service can handle this job seamlessly, with software that works with yours to ensure that patient appointments are updated in real time. You’ll never miss a beat and patients won’t fall through the cracks when you’ve got a dedicated team handling your appointments.
- Overflow call handling. Even if you usually handle all your calls, there will be times when you absolutely cannot stop what you’re doing to get the phone. Rather than risking your callers having to wait when they could be having an emergency or calling another optometrist, your answering service can take your overflow calls so that every patient is greeted with a friendly human voice.
- Customer support and care. Optometrist offices have to do a lot of juggling, from patient appointments to special orders on things like contact lenses, and there are plenty of calls peppered in between. It can be a lot for your staff to handle, but adding an answering service can improve customer support and care remarkably. Improving your call-based customer support can go a long way to improving patient care, too.
Your patients will see much better care and your staff will have a little more room to breathe with the help of an optometrist answering service. Call Answering Service Care at 800.430.6511 or email us today to learn more about how we can help you!