Answering Service

Parsippany-Troy Hills

Parsippany-Troy Hills New Jersey Answering Service

The township of Parsippany-Troy Hills, NJ is Morris County’s most populated municipality with just over 51,000 residents. “Money” Magazine voted the city as being the 17th Best Places to Live in the US as of 2006. Ironically, it would not be included in that list the following year since the list included cities with 50,000 residents or less. The local business are blooming and the need for an answering service Parsippany-Troy Hills has increased with the growth of the population.

Today, there are several well known corporations that are headquartered in Parsippany-Troy Hills including Avis Rent a Car System and Budget Rent a Car as well as Cadbury Adams, Curtiss-Wright, and the Wyndham Corporation. The city also offers a cultural mixture of different ancestries such as German, Irish, Norwegian, Swiss, and of course natural born Americans. Although the overall economy of the state is indicative of what the US economic picture is like, Parsippany-Troy Hills is enjoying better economic times than other cities.

For all practical purposes, a live New Jersey answering service in Parsippany-Troy Hills has been the best friend of many small businesses. Numerous companies are hurting themselves every day by missing important appointments and phone calls from clients or customers that need their different products or services. A live answering service will quickly eliminate this problem so that you’re not missing out on sales and you stay profitable. Finding one of these Parsippany-Troy Hills live answering service companies is not always easy though.

Remember first and foremost that today’s consumer environment demands a professional outlook and the highest level of service possible where smaller businesses are concerned. Having a Parsippany-Troy Hills answering service is one of the best business solutions that any small business can invest in but there are certain aspects that you need to consider before you actually select the one that will work for you.

Finding a live answering service

The most important step is the identification of your specific business needs. You’ll want to answer specific questions such as:

  • How many phone calls, on the average, do you get every month?
  • Is there a need for a toll-free phone number?
  • How much personal interaction between your clients or customers and your staff members is required in your daily operations?
  • Have you been greeting your clientele using voice mails or live receptionists?
  • Would an order tracking system enable you to improve your sales and profitability?

Additionally, you want to investigate the Parsippany-Troy Hills live answering service company that you are considering. Find out about their years of service in the industry, ask for their credentials, and find out if you know any of the businesses that are currently clients of theirs.

Answering Service Care can help

When Answering Service Care began their family owned operations over 30 years ago, they had one goal – providing smaller companies with live receptionists and other business solutions that would cost-effectively enhance their business operations. Additionally, we wanted companies to be able to select from more than just the standard Parsippany-Troy Hills answering service features. These standard features include:

  • 24x7x365 live support even on holidays and weekends
  • Efficient message retrieval and delivery
  • Customer service and sales assistance
  • Tech support (if required)
  • Call recording
  • Local or toll-free phone numbers

These are basic services that most live answering services provide their clients. However, Answering Service Care wanted to offer other services that go far beyond the standard ones. We also wanted to offer other critical business solutions that other Parsippany-Troy Hills answering service companies did not. As a result we now offer other feature-rich services such as:

  • Call center capabilities – never outsourced, our operations are US based
  • eCommerce website solutions – includes e-mail management, internet chat support, lead management, and order processing
  • Fulfillment services – solutions for better product distribution and warehousing
  • Interactive Voice Response (IVR) – a computerized selection menu that immediately directs the client or customer to live help