Answering Service

FAQ

Autopay

Now you can sign up to pay your invoice automatically each month and avoid late fees. All you have to do is fill out this form and send to us with a voided check.

Personalized Greetings

A personalized greeting is a prerecorded announcement that is the initial greeting played to your callers. It can be done in your own voice or it can be professionally done. Personalized greetings will assist your company in establishing a strong sense of identity, callers will know that they have reached the right company and they will be assured that their call will be answered immediately.

Some additional benefits of a personalized greeting:

  • Calls will be answered immediately.
  • Confirms to the caller that they have dialed the correct number and have reached the right company.
  • Once the recording has completed, a friendly live Answering Service Professional will greet the caller and continue until the call has been completed.
  • Assurance that the company name will always be pronounced correctly.
  • A personalized greeting could also be used to up-sell or inform callers of specials, current promotions or any additional important information.
  • The ability to record a personalized answering service greeting in your own voice.
  • There is no additional cost for these personalized answering service greetings.
  • Proper call handling techniques will positively impact the way prospects and/or clients view the company.

Answering Service Care understands the importance of an excellent first impression. Businesses like yours cannot afford to have their answering service receptionists mispronounce names. At Answering Service Care, we believe mispronunciation is a dishonor to you and your company, so we do all we can (and then some!) to ensure that we honor your name.

Our recommended best practices includes the use of an initial personalized greeting, after which a friendly, courteous live Answering Service professional will continue the call and complete the message. This method provides assurance that the phone will be answered immediately, that the caller will know he has reached the right company and that the company name will always sound accurate.

No, however, while we can skip the personalized greeting and send the call directly to an agent, we encourage the use of personalized greetings to our answering service clients for several reasons. Most importantly, we want to make sure that when answering the phone, we correctly pronounce the client’s business name. Also, we can give you the ability to record your own personalized greeting so your callers can hear a familiar voice.

Call Forwarding


There are several ways you can forward your calls to us. For specifics, first choose your carrier for specific instructions:

At Answering Service Care we strive to eliminate surprise fees and bills. To help minimize your monthly usage, be sure to test other methods of forwarding your lines to us. Answering services typically include an allowance of usage, whenever you call us to connect to our network; the time spent is automatically deducted from your allowance. By subscribing to other methods of call forwarding techniques, your allowance is better utilized.

On Call Scheduling


Click here to learn how to use our self managed on call calendar and how to videos.

Billing

When you receive your first invoice from Answering Service Care, you may have some questions. And we have answers! Click here to see some of the most commonly-asked questions our billing team receives.

Most Answering Services operate similar to a telephone service provider such as cell phone carriers. Typically Answering Services include an “allowance” of usage; an allowance is the maximum amount of minutes you are able to use each month without acquiring overage fees. If the monthly allowance is exceeded, additional minutes will be charged at a rate known as “overage.”

At Answering Service Care, we aim to eliminate surprises, so we encourage our clients to monitor usage on our client portal and to contact their Account Manager to adjust their plans if and when they find they are significantly over or under the monthly allowance.

To view our terms and conditions, please visit this page.

Messages

Our Answering Service Care clients can customize their means of message delivery. In other words, they can choose the delivery method for their answering service messages.

These message receipt options are:

Text Message Text Messages
Email Email Messages
Fax Fax Messages
Call You can call the Answering Service for Your Messages
call The Answering Service can call you with Your Messages
recording Record Your Messages and listen to them 24/7
multiple recipients Send Your Messages to Multiple Recipients using multiple options

Answering Service Care allows for customization at every level of our answering service. If you notice that any facet of your answering service plan that does not meet all of your needs, you can speak with an Answering Service Care Specialist who will help you create a plan that is best for you.

As soon as we take your message, we relay it to you. We do not consider the answering service process complete until this important step is taken.

This is important question, as compliance with HIPAA (The Health Insurance Portability and Accountability Act of 1996) is of the utmost importance when working with answering service clients in the medical and healthcare fields. We are pleased to say that Answering Service Care is fully HIPAA-compliant and that we are able to work closely and effectively with your medical office or company. For more information and specifics on HIPAA and how it related to answering services, read our HIPAA page.

Yes, we capture the caller ID for each call. Also, in case caller ID is blocked, we ask for the caller’s phone number as part of your script.

Disaster Recovery

Answering Service Care provides multiple ways to connect to us in the event of an untimely disaster. Please refer to our call forwarding page to learn more about the various methods you may use to connect to us. Our Disaster Recovery solutions will ensure that your business stays open when it is supposed to be open, even during a storm.

Made in USA

While our clients are located throughout the United States and globally, our operators are all based solely in the U.S. All are fluent English speakers, and many are bi-lingual in Spanish and English.

Your Account Is Ready, Now What?

Now that you have set up your account, it is time to test it. Click here to find out how.