Dental emergencies don’t always happen during business hours, but that’s not a problem when you have a dentist answering service on your team.
Even though it can be quiet after-hours at a dental office, there’s always the risk that your patients could have an accident or suddenly break a tooth and need emergency care. Manning the phones for the dentist’s office yourself can be mentally stressful and emotionally taxing, especially if you never get to relax of have any “off” time.
A dentist answering service can take those calls on your behalf, handle the common questions that come in and route any emergencies to your cell phone. An answering service for a dental office can save you money over a full-time receptionist and it helps to prevent the professional burnout that can come from never being able to leave your work at work.
Answering Service Care is the team member that never gets tired, never needs a break and will always be available for your patients, giving you an opportunity to relax away from the office. Our dentist answering service is designed for dental professionals and staffs just like yours.
Unlike a cold, unfeeling computerized voicemail system, human operators at a dentist answering service can empathize with and reassure your callers that their problems are being taken seriously. When the human touch matters, nothing else will do. But a dentist answering service is a lot more than just a glorified after-hours operator.
Here are a few of the other things we can do:
Schedule patient appointments.
Appointment setting is a common service available through a dentist answering service. Using tools that easily integrate with the ones you’re already using, we can help schedule patient appointments or completely take over that job for you. Since we’ll share a calendar in real-time, you don’t have to worry about accidental double-bookings or patients falling through the cracks.
Help out when the phone won’t stop ringing.
Even in a dental office, there are times when the telephone just won’t stop ringing. Putting patients on hold so you can deal with the droves of callers can result in poor customer service and frustrated patients. Instead of risking alienating your patients, let your dentist answering service handle your call overflow. Don’t resort to putting everyone on hold, just let the overflow calls roll over to your answering service where callers will be serviced right away.
Communicate clearly with your Spanish-speaking patients.
In many areas of the United States it’s vital that you speak and service clients whose first language isn’t English. Your dentist answering service understands your community may have special communication needs, so we provide Spanish-speaking operators on request to service callers who are more comfortable using their native tongue.
Our dentist answering service is the perfect match for your dental office, let us prove it!
We’ll turn your after-hours call handling into a personal experience for your callers and keep all-day communication priority one. A dentist answering service from Answering Service Care is the affordable and personal solution you’ve been searching for. Call us today at 800.430.6511 or email for more information about how a dentist answering service can create an overall better service environment for your patients.