Ask the right questions

 

Small- to medium-sized businesses like yours can use lots of extra help, but if you want to put your dollars toward one single service that will make a big impact, make it an answering service.

The many ways in which an answering service can help your company grow stretch from simply giving you the time and space to think more clearly to acting as a new and powerful telephone-based customer service machine. The first thing to do is to choose your answering service the smart way.

How to Choose an Answering Service the Smart Way

Rather than waste a lot of time and money trying out answering services until one feels like a good fit, it’s a much better plan to choose the right one the first time.

It can take longer to find your answering service and it might cost a little bit more up front, but picking the right answering service will empower your business over the long run.

Here are some ways to help you find the right partner when you’re ready to expand your horizons:

  • Check reviews and recommendations. If you have friends or colleagues who are happy with their answering service, by all means ask them about it! Professional recommendations can go a long way to helping you find a company that fits your corporate culture, but if you’re left out in the cold, online reviews can work in a pinch. Make sure you read reviews thoroughly, as star ratings don’t always tell the whole story.
  • Evaluate a company’s dedication to training. Thorough training materials and upgraded computer systems are a good place to start if you’re looking for the very best answering service. Not only does this mean that your operators are more likely to be around for the long term, you can rest assured that patient information and confidential client data is kept that way because your entire team knows exactly how to protect it.
  • Look at your package options. Many answering services will provide you with only one or two package choices. This isn’t the way to find a long lasting relationship that works for your company. Instead, hold out for an answering service partner that will allow you to either fully customize your experience or that offers lots of different packages that work for a wide range of industries and businesses.

Choosing an answering service partner can be a challenge, but if you work smarter and not harder, you’ll find a relationship worth maintaining long into the future. Answering services can make a world of difference to your public face, picking one that excels at customer service will always make your look your best.