This is a cheat sheet for AT&T customers looking to direct their incoming calls to an answering service. Let’s walk through the various ways you can set up call forwarding on your AT&T phone—whether it’s general call forwarding, no answer, and busy forwarding. With call forwarding you will never miss an important call—and always help customers when they need it the most.
Keep in mind that some answering services may have specific requirements or limitations with their call forwarding capabilities. So make sure to always check with them to be certain they can take forwarded calls. An important note: before using the forwarding option for customer calls, always make sure it works as you expected.
Unconditional Call Forwarding:
No Answer Call Forwarding:
Busy Call Forwarding:
Selective Call Forwarding:
When call forwarding is activated on an AT&T business or enterprise account, incoming calls to your business phone are automatically forwarded to a predetermined number, ensuring no important calls are missed. This feature is beneficial for managing calls during off-hours, redirecting to different departments, or maintaining continuity during employee unavailability. Business accounts often have additional call forwarding options, like selective or time-based forwarding, integrated with other communication systems for enhanced functionality. The specific features, charges, and administration of call forwarding can vary depending on the business plan, and it’s advisable to consult AT&T’s business support for detailed information.
For AT&T enterprise or business accounts, the basic instructions for call forwarding are generally consistent regardless of your location. However, there might be slight variations or additional features available depending on regional services, network infrastructure, and the specific business plan you have with AT&T.
It’s always best to consult the documentation provided with your AT&T business account or to contact AT&T enterprise support directly for the most accurate and location-specific information regarding call forwarding and other features. They can provide guidance tailored to your specific business needs and the services available in your area.
For other troubleshooting concerns, like not having a dial tone, visit the AT&T website.
Florida (Headquarters)
441 S State Rd 7, Suite 2
Margate, FL 33068
New Jersey
1 AAA Dr, Suite 103
Hamilton Township, NJ 08691
North Carolina
2933 Sunset Ave, Suite E
Rocky Mount, NC 27804
SERVICES
INDUSTRIES
©2024 Answering Service Care, LLC. All Rights Reserved.
Adding {{itemName}} to cart
Added {{itemName}} to cart