When you receive your first invoice from Answering Service Care, you may have some questions. We have answers!
Here are some of the most commonly-asked questions:
Q1. What is the “Service Period”?
Your “Service Period” charge includes your plan, and is billed one month in advance.
Q2. What is the “Usage Period”?
Your “Usage Period” charge is calculated at the end of each billing cycle and includes additional usage if applicable.
Q3. What exactly does the “Plan” charge cover?
Charges that appear under this heading represent recurring charges and include your answering service, and other features you have subscribed.
Q4. How is “Usage” calculated?
We account for our entire infrastructure when tracking usage; from the inception of the call in our systems through its completion. Each Answering Service Care Plan includes a usage allowance. If the allowance is exceeded, charges apply.
Q5. What are “Other Charges & Credits”?
Other Charges & Credits include any prorated, setup fees, etc., and credits if applicable.
Q6. What is this “Set Up” charge?
A one-time setup charge is applied for the implementation of your answering services account. It includes, scripting, programming, custom greeting, and phone number assignment, etc, etc.
Q7. What is “Pro Rate” charge?
Most clients sign up for answering service after the periodic billing cycle has been closed. If you see a “Prorate” charge, then your service had started in between a billing cycle. This results in providing you with a partial service period. In order to provide service during this partial period a prorated charge will appear on your invoice.