Answering Service Care a division of Global Response is proud to announce the win of the 2013 ATSI Award of Excellence. This year marked the fifth consecutive year that the company has received the award. The Association of TeleServices International (ATSI) was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others. The following article was released by ATSI to announce the award:
Outstanding Service Earns National Award
Answering Service Care by Global Response wins ATSI Award of Excellence
Answering Service Care by Global Response of Margate, FL has been honored with the exclusive ATSI 2013 Award of Excellence for the fifth consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Answering Svc Care by Global Response was presented with the award at ATSI’s 2013 Annual Convention held at the Kansas City Marriott Downtown, Kansas City, MO.
Independent judges are contracted by ATSI to evaluate message services over a six month period. The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted ATSI Award of Excellence. The program is now in its 17th year.
“The Award of Excellence allows the participating companies to benchmark their customer focused culture and processes against proven standards of excellence. Winning the award brings industry and community recognition to our members’ call center staff for their valued commitment and dedication. Although winning the award is an honor, all participating companies are winners! The feedback received is a valuable component to their continual commitment of providing a world class customer service experience with every interaction performed on behalf of their clients,” says ATSI President Maryann Wetmore.
Now a five-time winner Answering Service Care by Global Response earned the Gold Award for Five consecutive years. ATSI extends its congratulations to the staff of Answering Service Care by Global Response on their proven quality service to their customers.