Answering Service

Training

At Answering Service Care, our team of operators is not only professional and friendly, but each and every agent is highly trained in a rigorous program that starts well before s/he answers the first phone call.

An industry-leading professional operator training program. Our onsite answering service agent training program focuses on customer service skills, operating our internal and keyboard systems, learning about different clients and their businesses and practicing in real-life call scenarios on live calls. Our trainers and managers are also on hand for the entirety of the training to offer tips, advice, insight and guidance to every new agent.

The training never stops. Once a new answering service professional is on the floor and in action, the training continues more than ever. From small-group sessions to Q&As to role-playing to one-on-one feedback from experienced trainers, our team is learning, focusing and improving every day, without exception.

Training that works. We know from our answering service operators that their agent training is the best training they’ve ever experienced – because they tell us so! We also know ours is a more extensive and comprehensive training program than others in the answering service industry…and it shows.

See for yourself why our team is known industry-wide as the best in the business. We’re Answering Service Care, a leader in the answering service world since all the way back in 1974. Our business is powered by our people, and ours are the most well-trained, professional, responsive and, yes, friendly, that you’ll find anywhere.

Let us show you just how well trained we are. Contact us to start service today!