Answering Service

Quality Control

At Answering Service Care, quality is about so much more than just a word or an idea. Quality is the cornerstone of every phone call, every interaction, every message and every business we are proud to call our client.

It isn’t enough to just answer the phone. It’s important to us – and to our clients – that every call be handled with the utmost of professionalism, responsiveness and friendliness. We aim to treat each of your callers as if their call is the most important we’ve handled…every time. That’s why we take so much time and put so much attention into the level of quality of the answering services we are providing.

We are constantly monitoring, checking, reviewing and improving. We have the ability to plug into our agents’ calls and screens randomly, at any time of day and night, to ensure that every interaction with your callers is the very best it can be. In addition, we also use recorded phone calls to evaluate our agents for customer service, helpfulness, attention to the client-provided script, friendliness and much more. We rely heavily on these live, recorded and real-world phone interactions to give our answering service team the guidance and feedback it needs to be the very best in the industry.

It’s no coincidence our agents are known as the top answering service in the business. From our training to our quality control, our standards and expectations could not be any higher. That’s because we truly care – about every phone call, every caller and every agent, too.

Let us show you what answering quality feels like. We want to share our comprehensive suite of answering service offerings with you so that you can continue to serve your customers and patients at a very high level. After all, that’s what we’ve been doing since 1974 — serving clients throughout the United States with a level of quality that is second to none.