A primary care answering service

can expand your patient reach

  • CALL RECORDING
  • Retrieve and access call recordings at your convenience.
  • MESSAGE RELAY
  • Conveniently access your messages from a computer or mobile device.

Primary care is often the first call a patient makes when they’re sick, curious or frightened about their physical symptoms.

You can’t possibly be in the office all the time, but you can expand your reach to more patients with the help of a primary care answering service.

Often, patients will call their primary care doctor instead of an emergency line or nurse’s line because they know you’re the one they can really trust. Those calls come all day and all night, leaving physicians and their staffs with absolutely no peace and no time to care for themselves. Unfortunately, burnout is a real thing in the medical profession, but full time in-house telephone operators can be costly.

Answering Service Care offers all the phone support a doctor could need, for a lot less than you might imagine. Primary care answering service offerings are billed by the phone call, meaning that the amount you pay is based on how many calls come in. You reap all the benefits of a full time, professionally trained team of operators without all the expense normally involved.

It’s a win-win situation for you and your patients, since you can affordably offer them services like:

  • Emergency message relay. When your patients constantly call after hours, it can be difficult to really relax and prepare for the next day. A primary care answering service knows how to ask the right questions to sort the patients that truly need emergency help from the ones that can wait until the morning. Regardless of their status, all patients get a chance to talk to a real person who can help soothe their worries and assure them that you’ll return their messages as soon as possible.
  • Appointment setting. Your staff is made a lot less efficient by juggling office tasks with the constant interruption of telephone appointment setting. However, a dedicated telephone appointment setter makes it easy for your employees to stay on task since they’re not having to deal with a phone that’s constantly ringing. Because primary care answering service companies can offer 24 hour appointment setting, a service makes it easier for patients to make, change and cancel appointments when life happens.
  • Disaster recovery. Although you never hope for a disaster, it’s vital that primary care physicians plan for them. Your patients need to know what to do about their appointments and refills, even when the world is a little more chaotic than normal. A primary care answering service can change appointments, direct patients to resources and keep everyone updated on your ongoing disaster recovery status. This type of service gives your patients some peace of mind during a difficult time and helps reduce your workload, too.

A primary care answering service from Answering Service Care can be your full-time face for the world or the team that gives your patients increased access to your office after hours. Services like appointment setting, emergency message relay and disaster recovery can be built into unique packages to serve your office even better. Call us today at 800.430.6511 or email us here to get started with a custom answering package for your primary care office.

 

What Our Clients Are Saying

When someone recommended that I use a live answering service for my business I was a little surprised. I’d never used one before but I’m so glad I did because Answering Service Care was so friendly and professional. I used them as a kind of virtual office that helped me with juggling my clients and their various needs so that I always seemed professional. They use people from the United States, so I trusted that they could help my customers in real time, even on nights, weekends, and holidays if necessary. It helped a lot to have that extra help, so I could spend more time with my family or just get other things done. I am consistently impressed with Answering Service Care and their professionalism. It really helps to have them as part of my growing team! - Mary Paulina - Via Google
I have used Answering Service Care for over 5 years ... they took over my phones and gave me the freedom to scale my business with peace of mind that the call experience for my callers would be great. I get my messages quickly via text and have access to them via their secure portal. Really cool stuff. They are not perfect, no answering service is, but they are efficient and responsive whenever I do express a concern ... totally satisfied with them on my side. - Marcus D - via Google