Show Your Customers You’re Listening With a 24/7 Answering Service
It can be difficult for a small business like yours to offer the same level of service as the big guys, but you can greatly extend your reach and improve your customer satisfaction with the help of a 24/7 answering service.
The math is simple: Small- to medium-sized businesses can do more volume with more business hours. The biggest problem is paying for all those extra employees—the budget simply isn’t there. A 24/7 answering service is a great solution, since it can provide flexible telephone employees who can perform a variety of functions for companies of every type without forcing the overhead or labor costs of a full-time team of workers.
Answering Service Care’s 24/7 answering service provides the skilled telephone operators you need at a fraction of the cost of hiring your own team. You’ll never be responsible for training, but both you and your customers get all the benefits of an agile group of live receptionists or call center employees, depending on your specific needs.
These can include services like:
Message relay. Not every after-hours call is an emergency, but you never know when one will come through your 24/7 answering service. Instead of insisting that all callers leave a message, your team can be trained to triage callers in the same way you would so that the customers with immediate problems can reach help any time of the day or night.
Appointment scheduling. Even though your business requires an appointment for service, potential customers may not call during regular hours to schedule, change or cancel theirs. Instead of missing out on all of that business, let your 24/7 answering service take care of it. Using the same software you do, they can handle your scheduling during your off-duty hours or full time to ensure that callers have their appointments blocked out appropriately and you never let a customer fall between the cracks.
Bilingual answering services. Catering to customers who speak multiple languages can pose a significant challenge if your phone operators aren’t on the same page as the rest of your business. Putting up a language barrier as a front to your company tells your bilingual or multilingual customers that their business isn’t as important as that of your native English speakers. It’s a shame to lose so many customers to that sort of misunderstanding when it’s a simple thing to find a 24/7 answering service with bilingual operators.
Disaster recovery. No one wants to think about handling a disaster, but if the weather does turn dangerous or a natural catastrophe occurs, you’re going to need help handling it. Having a 24/7 answering service in place beforehand is the best plan possible, since they can keep the phones open, provide your callers information on your disaster recovery plans and update them as you make progress toward reopening your doors.
A 24/7 answering service can extend your customer reach and show your customers how much you really care. Answering Service Care provides businesses just like yours with well-trained, professional phone operators with a myriad of skills and related services, from message relay to appointment setting and more. In short, we can help your business do more after-hours! Call us today at 800.430.6511 or drop us an email to get started with a free custom quote.